Developer Experience Platform @Citi Bank - Senior Product Manager
A self-service experience to Create, Deploy and Track applications and infrastructure in Cloud (AWS,GCP) . This platform was designed to reduce the cognitive load on the engineers in their day-day work.(this was a portfolio of platforms owned by me and not just one platform)
Unified Data and Integration Platform @UKG HCM - Product Manager
A unified data and integration platform enabling seamless data flow within and beyond the organization. This platform powered Partner Ecosystem stand alone B2B products offered by UKG (in AI, Analytics and Reporting) (this was a portfolio of platforms owned by me and not just one platform)
Reduced Cloud onboarding time by 80% - from weeks to just hours.
Projected $2M in savings from developer workflow optimization in 2025.
Drove a complete mindset shift, turning initial resistance into excitement, as reflected in a 50-person leadership survey rating the platform as “Amazing” and “Awesome.”
Drove rapid user growth to ~2,000 within 90 days by executing a well-structured launch plan, hosting roadshows, and fostering key relationships.
Empowered development teams with visibility into Infrastructure expenses and DORA metrics, driving efficiency and performance improvements.
Collaborated with a Cross-functional team of 35 encompassing Managing Directors, Directors, Platform Engineers and Product Managers.
Built and scaled the People Data Integration Platform, scaling to 800+ SMB customers and driving $10M in direct revenue.
Drove a 200% increase in customer acquisition, exceeding projections through strategic go-to-market execution and building strong B2B customers and executive leadership.
Platform propelled UKG HCM as leaders in HCM analytics and reporting space.
Boosted customer satisfaction, with 95% of users rating the platform as “Great” to “Awesome” .
Led a cross-functional team of 46 including Director, Product and Engineering Managers, Operation leaders and Program Managers.
Mentored and managed a team of 6 Product Owners and Managers.
Secured and managed $6M in product investments, ensuring continuous platform development, scalability, and innovation.
2018 - 2023
2023 - 2024
Led workflow optimizations, reducing claims processing times by 55% - 75%, saving $3M - 12M for multiple insurance carriers.
Delivered 9 large-scale digital transformations, aligning technology with strategic business goals for major P&C and Commercial/Speciality insurance carriers.
Managed head count from 6 - 46 (encompassing architects, engineers, product owners, program managers and directors)
Modernized legacy systems, cutting operational costs by ~47% - ~65% and enhancing business agility for multiple insurance carriers.
Reduced claims leakage by 30% - 44% and cut claim cycle time by 20% - 40% through automation and process improvements.
Built analytics-driven dashboards, reducing Workers’ Compensation state reporting fines by 30% for one of the large WC carriers.
Ensured zero-defect financial implementations, leading reconciliation, QA, and UAT efforts.
Wrote User Stories and managed cross-functional related backlogs.
@large insurance carriers in US - Program Management, Portfolio Management, Business Analysis